Public Awareness of Service Quality

This section considers how to improve public awareness and understanding of quality ratings. It contains one issue about quality ratings.

3.1 Value of quality ratings for families

This issue is most relevant for families and communities

Research conducted with families in 2018 has established that there is limited community understanding of the NQS and some confusion about terminology used in quality ratings. Therefore the transparency and accountability intended within the NQF is not being met.

This issue seeks to identify how public knowledge and understanding about the quality of education and care services can be improved.